Changes Not Saving

drjenfaber · May 2019

Hi, I'm having trouble with the changes saving on my site. I checked with my server and the issues are not on their end. They are reporting this issue:

[21-May-2019 22:40:18 UTC] PHP Warning: key_exists() expects parameter 2 to be array, null given in /home/powerteamwebcot/girlwithwanderlust.com/wp-content/themes/betheme/functions/builder/class-mfn-builder-front.php on line 492

Can you assist with this? They said to reach out to the theme developer. Thank you

drjenfaber · May 2019

Oddly enough, this is only happening on my about page. I've tried duplicating the page and I'm having the same issues.

Pablo · May 2019

Hi,

Is your BeTheme and WP up to date?

Also, is your PHP Version 7 or higher?

Thanks

drjenfaber · May 2019

BeTheme 21.2

WP 5.2.1

PHP 7.1.29

drjenfaber · May 2019

Hi Pablo, I've tried rebuilding the page from scratch and it seems that the problem happens when I build out too many elements on one page. It's like the theme stops saving after I add a certain number of sections.

Pablo · May 2019

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health [Links visible only for registered users]
2) Click at the “Info” on the top of the page and open the “Server” tab [Links visible only for registered users]
3) Take a screenshot of the content inside that ‘Server’ tab [Links visible only for registered users]
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

drjenfaber · May 2019

Here is the screenshot:

[Links visible only for registered users]

Pablo · May 2019

The problem is related to your not enough php_max_input_vars value.

Please contact your hosting provider and ask him about increasing that value to the 5000 or higher.

After that, everything will be working fine.

Thanks

drjenfaber · May 2019

Ok thank you. I'll do that.

drjenfaber · May 2019

Hi Pablo, I had them make this change and it's still not saving. I've tried building a new page, cloning the same page, clearing cache and cookies.

drjenfaber · May 2019

I think I found out that the issue was an IP address block on my server's end. It seems to be working now.

Changes Not Saving

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