cant send emails - possible duplicate license after test server setup

HIGuys
We have a license for the Be theme and setup a atest server and it ;ooks like we forgot to derigerter the theme before moving to a new server wit the liver site.
The URL of the test server:
Purchase code already used. Please deregister purchase code and remove theme folder on: autosmartglasgow-co-uk.stackstaging.com

Any ideas how we may deregister from the old site we have no access now.
Thanks

Comments

  • I managed to locate a plugin to help. Thats it sorted. 

    The original problem of recaptcha not allowing us to send emails from the contact form still exisists. we thought it may be the license or the updates but as it turns out its recatcha. wehn we send emails we see an orange erro message.
    The error box is orange that marks the email as spam. Any ideas why this may be happening. The email is
  • Hi,
    Please disable all of the plugins (leave the contact form plugin only), clear the cache and check if the issue still exists.
    Also, do you use the Contact Form 7 plugin?
    Thanks
  • I will try that tonight. Yes we are using contact form 7. Later tonight when the traffic is low I will mess around and report back.
    Thanks for the feedback.
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.