Update theme failed

djordanaz · July 2019

when I clicked update. this is the message I have received "

Update Failed: The package could not be installed."

check the link to see the image

.

http://prntscr.com/odt9mm

I have also manually uploaded the theme through file manager but still it does not work. please help thanks

Pablo · July 2019

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

Update theme failed

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