Error: Purchase Code already used

ronja-kreativbuero · July 2019

Hey there,

i got a problem with installing the BeTheme Theme on my website. I installed it before on another website, as I unfortunately bought the wrong URL. Now I changed the URL and want to use the theme on the new website. The error message says: "Purchase code already used. Please deregister purchase code and remove theme folder on: machbarkeitsstudie-cargocap-in-***"

I already deregistered the purchase code on the old website and also deleted the theme folder - the URL is not even existing anymore, but the error message still occurs on the new page - Do you have any idea what to do about that?

Thank you!

Pablo · July 2019

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

ronja-kreativbuero · July 2019

thank you that works!

Error: Purchase Code already used

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