Theme customization is not saving/storing

jadoo_info · May 2019

Hi,

These days whenever I tried make any small changes to my registered betheme, it is showing an error and nothing is happening. And suddenly the color of my menus has been changed and I can't change it now because of that error.

Thanks.

Pablo · May 2019

Hi,

Please contact your hosting provider and ask him about some logs.

He should recognize the problem and told you what can be the problem.

Also, please send us what he told, it will be really helpful for us.

Thanks

jadoo_info · May 2019

Hi,

There is no problem found in hosting and we have checked the log. Suddenly the CSS we have customized all are disappeared and not taking any submission now.

Pablo · May 2019

So, do you need some further help?

Thanks

jadoo_info · July 2019

yes, I need help.

The problem remains same. I have just bought another betheme licence and creating another site. But the cannot saving the customization such as the font and color etc.

Seeking your urgent help.

Pablo · July 2019

Is your PHP Version 7 or higher?

Is your WP up to date?

Thnaks

jadoo_info · July 2019

My PHP version is 7.3 and WP version is 5.2.2

Pablo · July 2019

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion, your license key and ftp access.

Thanks

jadoo_info · July 2019

Hi,

Please check the private message.

Thank you.

Theme customization is not saving/storing

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