Parallax image not sizing correctly.

kar0898 · August 2019

I have included two pages as examples for a website that we are developing. Sometimes the header parallax images will stretch and not size corrrectly, however, the second parallax image sections do not size correctly upon load. You have to refresh for them to load correctly.

I'm not sure how to fix this issue as we've never encountered it before in Muffin Builder.

https://ride.gocitybus.com/

https://ride.gocitybus.com/mobile-bus-passes/

Pablo · August 2019

Hello,

Images with parallax effect will not scratch, they have always the same size as the original source.

Also, the problem can be related to minify/cache plugins.

It's not a good idea to use them while your website is not finished.

Please, disable all of the plugins and then, try to apply your parallax image once more - then check, if the issue still exists.

Thanks

kar0898 · August 2019

Hi.

I've disabled the cache plugin and replaced the image in the parallax section. However, the same problem of the image zooming and stretching still happens.

Pablo · August 2019

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Pablo · August 2019

We had to add the jQuery script into the Theme Options > Custom CSS & JS > JS to trigger the window resize.

We'll check what can be the reason of that behavior and surely fix it in next updates, for now - please leave this Custom JS code.

thanks

kar0898 · August 2019

Thank you.

kar0898 · August 2019

We have multiple sites built with the BeTheme and Muffin Builder. All of our sites are having this issue. Will the update be done soon, or can you share the fix?

Bryan · August 2019

Hello,

we will try to fix it as soon as possible but we cannot give you a date.

As Pablo said, you will find the code in theme options> custom css&js> JS

Just copy it to your other websites and it should work fine.

thanks

kar0898 · August 2019

I've added the JS code to this site: https://drchrismagiera.com/ but we are still having issues with resizing and images not displaying.

I'll send the credentials via the submit form.

kar0898 · August 2019

The parallax header still does not size correctly and there are two sections that simply do not load the parallax images.

Pablo · August 2019

Please send us these login credentials and we'll check it once more.

Thanks

Pablo · August 2019

I disabled all of your plugins and it works fine - remember, do not use caching plugins while your page is not finished.

Also, it's a not good idea to use minify plugin while your website is using a lot of parallax effects - it could make a lot of problems with script's calculating.

Thanks

kar0898 · August 2019

Do you suggest a caching plugin to use that is compatable with the theme?

Pablo · August 2019

No, I do not.

After disabling all of your plugins (including two caching), the issue disappeared.

I think, that the problem is on their side, because is the most common problem with the cache plugins - not correctly configured can broke whole functionality of the website.

Thanks

Parallax image not sizing correctly.

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