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How can I update to the newest version of BeTheme

spacedigitalauspacedigitalau
edited September 2019 in Updates & Changelog
Hi,
I am developer for  spacedigitalau.
I need to upgdate the BeTheme. 
when I tried to update it shows the message:
Downloading update from http://api.muffingroup.com/theme/download.php?code=192de357af3853a…
Unpacking the update…
Installing the latest version…
Theme update failed.

I have checked the themeforest and found that this licence key is there also, I have downloaded the theme, but it contains sub  folders as 
  • documentation
  • Licensing
  • slider-revolution-demo
  • betheme
  • betheme-child
  • and psd
Should I FTP/upload the folder betheme only ?  or need to upload the betheme-child  also.? And please advice why updating from the wordpress admin panel not working ? 

Warm Regards,
Vinod A

Comments

  • BryanBryan
    Hello,
    you never should update a child theme, its the whole point of having a child theme that you do not update it and overwrite files.
    We suggest you first disable all of your plugin and then try to update the theme again.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • spacedigitalauspacedigitalau
    Yes Brian, I know this thing  about child theme, but confusion occurs, because the downloaded folder contains the child theme folder..
    So once I disable  all plugins and I can update the theme ? I shall try it.
    Warm Regards,
    Vinod A
  • spacedigitalauspacedigitalau
    edited September 2019
    Disabled all plugins,  again tried to update theme , same message 
    An error occurred while updating Betheme: The package could not be installed. The package contains no files.
    So I have to do the manual steps. upload downloaded BeTheme to server? But how can I update WPBakery Page Builder  which was bundled with the theme, It's not in the downloaded items ?
    Please advice.

    Warm Regards,
    Vinod A
  • BryanBryan
    Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • spacedigitalauspacedigitalau
    Thank you for the info.
    Warm Regards,
    Vinod A
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