Error message for prebuilt websites

Comments

• Pablo

  October 2019

  Hello,

  Did you download all of the required plugins to work?

  http://prntscr.com/pgc4fc

  All of these plugins should be set to "Active", as on the screenshot.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• djpalan

  October 2019

  Yes. Both are set to active.
• Pablo

  October 2019

  Please provide us with your hosting environment settings, to do that please follow these steps:
  1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
  2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
  3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
  Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
  
  Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• djpalan

  October 2019

  Thanks for taking a look. See below:

  
  

  https://snipboard.io/WCqwPY.jpg
  
• Pablo

  October 2019

  Please contact your hosting provider and ask him about increasing the "php_max_input_vars" to min. 5000 value.

  After that, everything should be okay.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• djpalan

  October 2019

  Bumped it up to 5000 and still getting the same error.

  
  

  https://snipboard.io/c9qdQs.jpg
  
• Pablo

  October 2019

  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  

  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Pablo

  October 2019

  So, I am able to log-in to your website, but I must ask you a question before investigation.

  Can I remove all of the theme settings and content provided into the pages? It is important to import the pre-built website.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• djpalan

  October 2019

  Sure. I was just doing some testing while you figured out the problem.
• Pablo

  October 2019

  Please contact the hosting provider once more and ask him about two things:

  1) Logs, ask him if he see any problems.

  2) Ask him about increasing the "PHP Time Limit" to 180s, because I just noticed, that your value is really low.

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• djpalan

  October 2019

  Ding ding ding...we have a winner. Increasing the PHP time limit did the trick. For further reference, it was the ecommerce sites that were having issues (Music2 and HiFi). I'm not sure if it's because of the additional content for the store, but just an FYI.

  
  

  Thanks for the help.