Responsive Iphone

FEME_MX · October 2019

I have a problem,

my page works fine, on desktop, on phones with android, but it doesn't work well with iphone phones,

the page loads and then the following message appears,

clear cache, clear history, (factory mode) and error persists,

installing the wptouch plugin, but there is a compatibility error

“The Visual Composer plugin is not compatible with WPtouch. Some features may not function properly. Check out this support article for more information.”.

could you please guide me on what the error is and how to solve

thanks

Pablo · October 2019

Hello,

Does it work fine when all of your plugins are disabled?

Also, we do not support the "WpTouch" plugin, so if it's the source of a problem, we will not be able to help you at all.

Thanks

FEME_MX · October 2019

the plugin is already disabled,

Yes, it worked fine, but the plugins I have are the ones I need, I would like to know how I can solve the problem

Pablo · October 2019

Sorry, but we did not test this script/plugin with the theme. Our policy
states that we do not support third party plugins or custom code so
unfortunately, we cannot be of any help to you.
Also, we cannot recommend any plugins other than the ones we support.
You can find the list on this page, in the sidebar:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

thanks

FEME_MX · October 2019

ok I understand that that plugin is not compatible,

but that plugin is no longer installed,

and I'm still having problems with the responsive on iphone.

I am using compatible add-ons

Pablo · October 2019

We support only vanilla version of the WPBakery plugin.

Every extension plugin of WPBakery is not supported by us, so if this plugin works fine with these plugins disabled, you should turn them off.

Thanks

FEME_MX · October 2019

Can you explain to me what is that version you are referring to the plugin?

I have version 6.0.2 the WPBackery

Can you explain to me about the extensions are not supported?

the website works perfectly on android

but on iphone / ipad the error no longer appears now, the page restarts many times alone

Pablo · October 2019

You can find the list of supported plugins on this page, in the sidebar:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

thanks

Responsive Iphone

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