An error occurred while updating Betheme: The package could not be installed. The package contains n
I have a client with an older version of Betheme and am getting this error: An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Do I need to get them to repurchase the theme and reinstall? Never seen this error when updating before. They currently are on version 20.4.3.1
Thanks!
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Notice!
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