Cart is Empty

cactusmediagroup · November 2019

Hi, Whenever i add an item to the cart, it says that the cart is empty after. Can you please let me know why i am facing this issue? my website is oddsquad.com and my issue is at this page: https://oddsquad.com/shop/tickets/odd-xmas-party-fundraiser/

Thanks,

cactusmediagroup · November 2019

I am also getting this error:

Your theme (Betheme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

cactusmediagroup · November 2019

The thing is when i am singed in as an admin, i dont have this issue but users all have the empty cart issue!

cactusmediagroup · November 2019

Here is my system report

Canceled: 0

Oldest: –

Newest: –

In-progress: 0

Oldest: –

Newest: –

Failed: 0

Oldest: –

Newest: –

`

Bryan · November 2019

Hey,

if this error message appears then it must mean your woocommerce files are outdated in the main theme folder.

What you should do, is this:

1. Make a backup

2. Disable all plugins

3. Go to your FTP and remove theme whole theme folder, you will find it in wp-content/themes/

4. Download the newest version of BeTheme from Themeforest and install it.

This should get rid of the bug. Tell us if this helped, if not, we will continue with fixing this issue.

thanks

cactusmediagroup · November 2019

Hi,

I removed the theme file in total and install it again using Wordpress but still this doesnt work. I would need to sort this out ASAP as it has affected my sales. Can you help?

cactusmediagroup · November 2019

Is there anything i could do to resolve this issue ASAP? Thanks.

Bryan · November 2019

Hello,

we do not offer asap help, we treat everybody equal here.

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

cactusmediagroup · November 2019

Sent. Please let me know if you need anything else. Thanks

Pablo · November 2019

Sorry, I quite do not understand the issue.

I'm not logged and I can:

- Add the product to the cart:

https://prnt.sc/pwaeq9

- See it inside the cart:

https://prnt.sc/pwaeey

Thanks

cactusmediagroup · November 2019

Hi,

Can you check if you can add the this product? https://oddsquad.com/shop/educational-documentaries-for-high-middle-school-students/understanding-fentanyl-dvd-guide/

I tried it with different products and none of them work. Try it with this product without logging in and see if that works. Please try more products and when you add a product and then when click on View Cart, the cart is empty!

cactusmediagroup · November 2019

Please try more than one product and see that the function doesnt work!

Pablo · November 2019

I'm not logged in, so I tried to add your product:

1x https://prnt.sc/pws7fe

https://prnt.sc/pws7s9

21x https://prnt.sc/pws80e

https://prnt.sc/pws85o

I do not see the problem.

Did you test it on other device? Maybe the problem is related to one of your extensions for browser (if you're using any)

Also, which browser do you use? I tested it on firefox.

Thanks

cactusmediagroup · November 2019

Hi,

Thats so weird. I am using Chrome and IE and i have the issue on both! I also tried my cellphone and still the same issue. Can you please check on some other devices with Chrome & IE?

Thanks,

Pablo · November 2019

Chrome:

https://prnt.sc/px9x5g

https://prnt.sc/px9xpy

But, I noticed the problem on the IE - after that I swithed to the other theme and the same problem appear - so it's not the theme related problem.

I think, that the problem is related to your hosting provider and cache, please contact them and ask them about cache or cloudflare - also you can ask them about the logs.

Explain them the problem too.

Thanks

cactusmediagroup · November 2019

Hi, I could resolve the issue by installing LiteSpeed Cache.

Pablo · November 2019

Glad to hear that.

If you have some other questions, feel free to ask.

Thanks

cactusmediagroup · December 2019

Hi, i noticed that the issue is not yet resolved. I still get the cart is empty error when i click "Add to Cart" button and when it redirects to the cart page, it shows an empty cart but on the menu, it shows the addition to the cart! check this image:https://imgur.com/R281tUs When i log in as an admin, everything works just fine but my users have issues with the system.

I fixed the cache issue on my server side but i still have the same issue with my site.

Here is the link to my site: https://oddsquad.com/

Pablo · December 2019

I think, that the problem is still related to the cache.

I changed the theme to the twentytwenty and the same issue appear, it's not a theme related problem.

It's just a woocommerce misconfiguration or server configuration problem, but I think that's the server cache problem.

But, I refreshed the permalinks and the problem does not appear anymore - if it will start happening again, you have to contact your hosring provider.

Thanks

cactusmediagroup · December 2019

I still have the same issue but ill talk to my hosting provider today.

Cart is Empty

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