Bakery is missing!

abenitowch · November 2019

Hello

WPBakery page builder doesn't work. After updating Wordpress disappeared. What can I do to fix it ?

Pablo · November 2019

Hello,

Is there any error message?

Also, please disable all of the plugins and turn on only the WPBakery.

Thanks

abenitowch · November 2019

Bakery works but Muffin doesn't. There's no error message and I already tried disabling all plugins.

Any other ideas what's wrong?

Pablo · November 2019

Check, if your builder visibility is set to everyone in Theme Options > Global > Advanced

http://prntscr.com/q2uqvn

Thanks

abenitowch · November 2019

It was already set like that

I'm desperate, I don't know what else to try

Bryan · November 2019

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

abenitowch · November 2019

Already done! Thank you

Link: http://net.salanic.es/wp-admin

abenitowch · November 2019

Hello,

Any updates?

Pablo · November 2019

We didn't get any message from you yet.
Please check your mail inbox for our response, look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all required information mentioned in the previous message.

Thanks

abenitowch · November 2019

Hello again, I sent it again.

This is the link of our website: http://net.salanic.es/wp-admin

abenitowch · December 2019

It has been a week, my website is still not working, and I haven't received any support. So either I get my money back, or I receive help...

Pablo · December 2019

We didn't get any message from you yet.
Please check your mail inbox for our response, look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all required information mentioned in the previous message.

Also, if you would like to get the refund, you have to contact us privately thru the contact form which is on the right side at
http://themeforest.net/user/muffingroup#contact

Thanks

abenitowch · December 2019

Ok, I have just sent it again through the form.

Thanks in advance.

Pablo · December 2019

The problem is related to your third-party plugins because after disabling all of them, the WPBakery works well.

One of them is making the plugins conflict, you have to find it by disabling one by one.

Thanks

abenitowch · December 2019

We have disabled all plugins, and the WP bakery lets us work and add new content, but the previous information that is currently showing on the page doesn't appear, so how can we modify whats now publish on the page?

Pablo · December 2019

I do not understand at all - it is removing the sections(latest sections) which you want to add?

Can you explain it in greater details?

Thanks

abenitowch · December 2019

So, we had a webpage designed. We updated the Template BeTheme, and the (green) WP Muffin bakery editor went missing. When all the plugins were disabled, the bakery editor came back but not the muffin extension. So yes, we can add more content, but the content already designed isn't showing in the back end editor and we can't edit it.

Pablo · December 2019

So, if you created the content with a WPBakery, you cannot edit it with the Muffin Builder.

And the same with the Muffin Builder content, you cannot edit it with WPBakery, so if you created it with one of these builders, you have to edit them with proper, previously used page builder.

As I see (on homepage), you used the Muffin Builder and it works fine, I can see it and customize it.

http://prntscr.com/q61ls5

Thanks

abenitowch · December 2019

Thanks!!

Bakery is missing!

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