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Image Gallery - image holders blank

melrickmelrick
edited December 2019 in Theme support
Hi,
I have two similar sites; https://sukicbdmassage.com.au and https://yukisydneymassage.com.au, and both have lost the functionality of the Image Gallery that should come up when selecting the page for any of the masseuses. This is after having worked fine for several months.

I have disabled all the plugins on the Suki site to no avail.
The licencing is presumably fine as the updates proceed without issue, and I have the latest issue in place.

Any ideas?

Mark


Comments

  • PabloPablo
    Hello,
    It looks like some plugin (I think it's a jetpack plugin) changed the image url.
    See the screen:

    As I see, you disabled the plugins, but can you try it once more, but this time clear the cache of your browser after it.

    Also, tell me, if you create another page (with all of the plugins disabled) with Image Gallery item, does it work fine?
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • melrickmelrick
    I've disabled Jetpack and JCH Optimise, cleared the cache in the latter and also on my browser.
    Have checked it on my laptop and also phone, and the images remain stubbornly invisible.

    I
    have created a new page: https://sukicbdmassage.com.au/test and same
    result with the image gallery, but individual 'images' do show.

    What do we do next?
  • melrickmelrick
    edited December 2019
    I've now disabled all plugins again and problem persists.

    I've noted that I have some pages with Image object, some with Image Gallery. It's the Image Gallery that is not working.

    I found that the images that HAD been in the Image Gallery where no longer there, but after adding them, they still did not appear. When however I add the same image in an Iimage Object, it is ok. Refer to page Tina for example.

    Note that there is a stuff-up between the page names and the girl image names. I'll fix that later.

    Cheers
    Mark
  • PabloPablo
    Something is cutting out the links.

    Please send us WordPress dashboard access privately thru the contact
    form which is on the right side at
    http://themeforest.net/user/muffingroup#contact and we will check what
    might be the reason.

    Notice!
    Please attach a link to this forum discussion.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • melrickmelrick
    Done
  • melrickmelrick
    OOps, I didn't include the link. Have done that now.
    M
  • PabloPablo
    So, after investigation we know, that the problem is not on the wordpress or betheme side.
    You should contact your hosting provider and ask him about the logs and investigate the problem, because even on default (twentytwenty) theme images which are uploaded are getting lost (they are not uploaded properly).

    We think, that server configuration is not correct.
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • melrickmelrick
    OK, thankyou.
    M
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