Can not update

Dear Sirs, we can not update one of our many websites which has been bought at you. We receive this error:
Update Failed: The package could not be installed
We can send you in private registered number
Can you help us? Thank you in advance
Kristina Jovinov

Comments

  • Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

    thanks

  • No it is not. It is only used for domain http://sigma-company.com. If I deregister and register again (the same number) is that ok? Thank you
    1 1ca14e03-d58d-****-****-************ box2028.temp.domains/~sigmaco6 deregister
    2018-10-03expired



  • Please do what I told in the instruction.
    Deregistering won't remove anything on your website.

    If you see (on our license manager) that your license key is registered
    on a single domain, then please disable all of the plugins and
    deregister that license key (through the BeTheme > Dashboard)

    After
    that, get into the license manager once more, if the license key is
    still claimed - deregister it, if it’s not, register it again on your
    domain (through the BeTheme > Dashboard) and try to update your
    theme/plugins couple of times (usually it pass after 2-3 attempts) -
    remember, all of the plugins have to be disabled.
    Thanks
  • Thank you very much. Now is all working fine.
    Best regards
    Kristina
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