The theme doesn't update my changes

Chris_Vo · January 2020

When i try to change the background image, i notice that the theme will not update. Please see this attachment for more details.

https://vimeo.com/385181444

Steps to re-produce:

- Go to Home Page

- Change the background image for last block

- Reload website

- Notice that the theme doesn't update background image

If you want my admin account, please contact me.

Thanks for support

Bryan · January 2020

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

Chris_Vo · January 2020

Hi Bryan,

Here are the info of server and wordpress i'm using.

https://snipboard.io/BiRlCD.jpg

https://snipboard.io/Cy9qEa.jpg

Thanks for support.

Pablo · January 2020

Please contact your hosting provider and ask him about increasing the "PHP_Max_Input_Vars" value to min. 5000.

The actual value is too small (1000), and this is the source of the problem.

Thanks

Chris_Vo · January 2020

Yes, it solved my problem.

Thanks for helping me.

The theme doesn't update my changes

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