Can't Update WP Bakery

Hi there, 

I currently have WP Bakery 5.4.7, but need to upgrade to 6.1.

Every time I click update, it says failed. Any suggestions? Certain widgets on my site aren't working:

https://autoloyalty.ca/auto-sales-events/ you can see a big white space where testimonials should be.
Thanks,

Kaitlin

Comments

  • Hello Kaitlin,
    Please tell me, is there any error message? If so, please send me a link to the screenshot of it.
    Also, please disable all of the plugins before doing that.
    Thanks
  • Hi there,

    The error message is that the plugin update failed. Do you happen to have a new plugin package I can try re-installing for 6.1?

    Heres a link to the page - scroll down, it's supposed to be a testimonials section but it's a large white space now.

    Any suggestions?


  • Can you attach a screenshot of that error message?
    Please upload it in the https://prnt.sc and post a link to it in your next reply.

    About the second question, I do not see any blank space and any testimonials section.
    I do not see this item even on the source code, did you attach it? On which page is it?
    Thanks
  • https://autoloyalty.ca/auto-sales-events/

    I deleted the testimonial section so that the white space is now gone.

    I will upload the error message now

    Thanks


  • I do not see the link to the error message.
    So, as I see you didn't insert the testimonials yet, do you need help with it?
    If so, please insert it once more - I have to check the source code of it.
    thanks
  • I uploaded the error message to that link you sent me.

    The issue is that the plugin for wp bakery is out of date, but when I try to update it, it gives me an error message. Here is what the mesaage says:

    "An error occurred while updating WPBakery Page Builder: The package could not be installed. The package contains no files."

    It doesn't matter about the testimonials section, just how do I get the wp bakery to update to the latest version?

    Thanks

  • Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.