Comment-Form not clickable on mobile / textadjustment

simroug · January 2020

Hi there

I have an issue with the comment-form below my posts:

-On desktop, everything works fine. However, on mobile (tested with iPhone), the comment-form appears to be not clickable (tested it with different iPhones). Any toughts how I can solve this problem? Take this post as an example: http://simonrouge.com/2020/01/08/hots-immer-noch-ein-ding-bericht/

-Secondly, I´d like to change the text in the form wich at the moment says "Enter your comment here...". Since I got a german-page, I would like to change this message into german language as well. Same with the follow-up options "Notify me on new comments via email." etc.. How can I do that? Is there maybe a general switch that changes the language of the whole form?

Thanks in advance!

Simon

Pablo · January 2020

Hello Simon,

Your theme is way too old, please update it first:

Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the
files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a
fresh copy. Do not overwrite files.

thanks

simroug · January 2020

Hey there

Thanks, i succesfully updatet to the latest version (21.5). The problem persists, comments-form is on mobile not clickable at first. What I discovered is that when u zoom in and out, u can click on it. Any suggestions what might be wrong?

Still checking it on that page: http://simonrouge.com/2020/01/08/hots-immer-noch-ein-ding-bericht/

Pablo · January 2020

Is this comment from coming from some kind of third party plugin?

We support only the "Contact Form 7" and "Gravity Forms"

Thanks

simroug · January 2020

I guess its the comment-form from jetpack. Is this not supported by ur theme? Whats the comment form of BeTheme?

Pablo · January 2020

We use the comments which are default on wordpress, sadly - we do not support the jetpack.

Thanks

simroug · January 2020

How can I activate your comment-system, example for in my blog here: http://simonrouge.com/2020/01/12/ben-bohmer-meine-grosste-musikalische-entdeckung-2019/ ?

Pablo · January 2020

It has to be enabled in few places:

1) Wordpress configuration:

Please go to the Settings > Discussion and customize as you wish.

http://prntscr.com/qnj3qh

2) Theme Options > Blog, Portfolio & Shop > Blog

http://prntscr.com/qnj4e5

Then, it should appear, be sure that you don't use the "Builder" or "Intro Header" template on your posts, otherwise it will not be displayed.

Thanks

simroug · January 2020

Alright thanks. I tested your settings and its the same comment-form. Any clues on how to fix the clicking-problem? And how to change the text inside the box (before u tipe)?

Pablo · January 2020

Can you disable all of the plugins and test, if the issue still exists?

Thanks

simroug · January 2020

wich plugins do you mean exactly? Jetpack?

Pablo · January 2020

All of them.

If issue will disappear, please enable plugins one by one and you will notice, which one is making that problem.

Thanks

Comment-Form not clickable on mobile / textadjustment

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