Theme won't update, new content not showing, admin dashboard disappears

sydneywriter · February 2020

Hi, I have had these issues before and thought they were resolved but it is happening again.

Issue 1: I have posted a new blog: https://relationshipdoctor.com.au/she-wants-sex-but-you-dont-desire-discrepancy-in-relationships/ and even though it is on the site somewhere, it won't show up in a blog slider (on the front page) or even on the blog page: https://relationshipdoctor.com.au/insights/

Issue 2: I tried to update a section (column/image/button) withing a wrap on the front page (the wrap is the 2nd under the rev slider) and even though it shows the new content from the back end it doesn't update on the front page. It shows an old blog called: Money-talk: yours, mine and ours. I want to update this section with the latest blog every time a new one is posted. This is an ongoing issue.

Issue 3: I was hoping an update of theme would fix this (version 21.5.3 installed. Update to 21.5.4.) but i can't update it. It takes too long and doesn't update. I've tried multiple times / reloaded Wordpress to see if this would help / asked my host tp update php or if they can help with the slowness. They said: Regarding the theme update, I believe it's slower than expected because you're using a custom theme - BeTheme. The updates for such themes are downloaded directly from the provider's servers, instead of WordPress' theme repository, which can lead to a slower update process in general.

This is the message I get and now update:

The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1)

The site goes into a very long maintenance mode and eventually it doesn't update.

Issue 4: Where does my admin menu go? It keeps disappearing. If i go to visit the front page or other pages (it seems random) it disappears. I either have to click back or sign in again to access the dashboard.

Thanks for your help with this. Sharon

sydneywriter · February 2020

My PHP version is 7.1 and is updating to 7.3 on 23 Feb.

Pablo · February 2020

Hello,

1) I do not quite understand, I can see it on the blog page properly:

http://prntscr.com/r04289

2,3) Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

4) It looks like the problem with the hosting or plugins confict, can you check if it works fine when all of the plugins are disabled?

Thanks

sydneywriter · February 2020

Hi there, here is the link to the server info.

http://prnt.sc/r0g1z4

Look at the site health I also saw this which may be key to a solution.

The scheduled event, mepr_jobs_worker, is late to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.

sydneywriter · February 2020

Sorry meant to say 'looking at the site health...'

Pablo · February 2020

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

sydneywriter · February 2020

Thanks I have jsut done this. I really appreciate you look at this. Sharon

Pablo · February 2020

So, I was able to succesfully add content into the page:https://relationshipdoctor.com.au/muffintest/

and I tried two times to update the theme, once with plugins, secondly without them and it looks like the issue is coming from the hosting itself.

Can you contact them once more, and ask about taking a look at the logs? Maybe they will enlight us the source of the problem.

thanks

Pablo · February 2020

I noticed something new:

After disabling all of the plugins, then clearing the cookies because I've seen that it was holding cookies from JetPack and Wordfence plugins, the BeTheme update passed successfully.

I think, that these two plugins are source of the problem and you shouldn't use it - because we do not support it too.

thanks

sydneywriter · February 2020

You're wonderful! thank you soooo much. Everything looks great now!

sydneywriter · February 2020

Honestly this is such a relief. My head was hurting tyring to work this out. I am really greatful.

Pablo · February 2020

Really glad to hear that.

If you have some further questions, feel free to ask

Thanks

Theme won't update, new content not showing, admin dashboard disappears

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