De-registration problem.

mrozinski · February 2020

Hello there,

How are you today? I have tried to update one of my websites builds on BeTheme, but occurring a problem. Please see the screenshot:

I also have tried to de-register the theme on all domains but cannot do it and getting an error screenshotted below:

Can you please let me know what shall I to do to de-register the theme on all domain and how I can make also update of the website without errors?

Regards,

Adrian

Pablo · February 2020

Hello Adrian,

If you see this message (as on second screenshot), you should do what the error message says.

I cannot do anything about the license keys deregistering, only e-mail support can.

Thanks

mrozinski · February 2020

Hello Pablo,

Thanks for your reply, understood will try to contact them.

Thanks,

Adrian

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