Responsive mode stopped working

Comments

• Pablo

  February 2020

  Hello,

  Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• janell

  February 2020

  Hi Pablo,

  Thanks for your response.  I just went through and deactivated all the active plug-ins with no change to the mobile layout. It seems that the mobile is not working at all, it just displays the desktop version.
  
  Thanks!

  Susan
  
• Pablo

  February 2020

  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.

  
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• janell

  February 2020

  Hi Pablo,

  I sent you the information.
  Thanks!

  
  
• Pablo

  February 2020

  Sorry, but these login credentials are not working.

  Please send them once more, but this time, test them before you send them.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Pablo

  February 2020

  Can you update your parent to the latest version?

  After that, we'll take further investigation.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• janell

  February 2020

  HI Pablo,
  I just tried to update the theme from 21.5.2  to 21.5.5.1. , and this is the error message (never had this problem on any of my other WP sites):

  The update process is starting. This process may take a while on some hosts, so please be patient.

  
  

  Enabling Maintenance mode…

  
  

  Updating Theme Betheme (1/1)

  Downloading update from https://api.muffingroup.com/theme/download.php?code=8ac1d901-fbc4-4de0-9afe-cd3568739038…
  
  Unpacking the update…
  
  Installing the latest version…
  
  Theme update failed.
  
  

  An error occurred while updating Betheme: The package could not be installed. The package contains no files.

  Disabling Maintenance mode…

  
  All updates have been completed.
  

  ____________________________
  
  Can I download the update from where I purchased it and upload it to the BeTheme folder without wiping anything out?  I  have not changed anything in any of the main files (just added custom CSS to the Theme Options>Custom CSS.)
  
  Thanks,

  Susan
  
• Pablo

  February 2020

  Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• janell

  February 2020

  HI Pablo,

  OK, but I ALWAYS, and I mean ALWAYS buy a new license even if I am using the same theme on a different website. (I have purchased BeTheme now 4 times.) 
  
  So on the website: http://api.muffingroup.com/licenses/,  it shows the correct license for the website along with the other 3 websites I have, all correct licenses. However, as you saw when I sent to you the log-on information I am having to use a temporary URL as the old website is still in use until I work out the problem on this one. Could that be the problem?
  
  So again, can I just download the BeTheme package again (I assume my ThemeForest Downloads page has the latest version) and upload it to the server via FTP since I have not overwritten any code?
  
  Thanks so much.

  Susan
  
• Pablo

  February 2020

  You can replace the files (do not overwrite any code), sure - your content will not be lost because it's stored in the database.

  But, if this message appears, you should do what I told in the previous post, usually after deregistering and registering it, the error message disappear and you can properly update the theme (usually it pass after 2-3 attempts after registering the theme)

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• janell

  February 2020

  Hi Pablo,

  I replaced the BeTheme folder with the newer version I downloaded. The responsive website is now working again on my  mobile phone.

  Thanks for your help.

  Susan