Upgrade theme -> nothing is working anymore

Comments

• PetraWarmerdam

  February 2020

  I cannot open anything, not in theme options, muffin builder etc.

  
  
• Bryan

  February 2020

  Hi,
  
  
  Please provide us with your hosting environment settings, to do that please follow these steps:
  1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
  2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
  3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
  Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
  
  Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
  
  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• PetraWarmerdam

  February 2020

  Thank you Brian for your answer.

  My website is updated to WP 5.3.2, so that should be oke if I understand your answer correctly.

  
  

  If I go to Tools > Health than I get a status of no problems and no recommendations to improve. If I click on info the only thing I see happening for hours is een turning wheel on the second line maps and sizes. I cannot open any of the lines, so I can not see anything on the server either.

  
  

  
  
• Pablo

  February 2020

  Please send us a link to the screenshot as Bryan asked.

  Also, attach a link to your website too.

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• PetraWarmerdam

  February 2020

  

  This is the only thing I get. It keeps on loading forever.
• PetraWarmerdam

  February 2020

  https://prnt.sc/r7jx9d
• Pablo

  February 2020

  Please disable all of the plugins, clear the cache and check, if your PHP Version is 7 or higher.

  Then, it should pass succesfully.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• PetraWarmerdam

  February 2020

  Thank you, at first it did not work, but after reactivating one plug-in at the time, there was one plug in that blocked the whole thing. I could delete that plugin (Short-pixel) and everything is working normal again.

  THX