update not possible
Hi there,
When I want to update my betheme, I get the message: "Beim Aktualisieren von Betheme ist ein Fehler aufgetreten: Das Paket konnte nicht installiert werden. Das Paket enthält keine Dateien." *** If I check my betheme licences, I see that the purchase-code is registered to the domain www.wp.herzhotel.ch. This ist not correct, the domain name is www.herzhotel.ch - is this the reason why and what can i do?
***English:
The package could not be installed. The package does not contain any files.Thx a lot for your help
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Hi there,
I have a similar problem. I also want to update the theme and get the same error message. I tried to check my licenses with this link: https://api.muffingroup.com/licenses/ -> I can see 3 of my licenses but I bought and registered more than 6... The purchase code for the login is also not listed.
In the WP-Backend the theme is marked as "registered".
The update at the developer subdomain works, but not at the main domain.
What can I do?
@Design-Production Please send us tmessage privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, so we can help you. Please provide as much details as possible.