Copyright date update fails

it4e · March 2020

Hello,

when I try to update the copyright date in options>footer>copyright and then save the changes it always changes back to the old text.
However, when I clear out the field and leave it with the default copyright text and save it it works.
What can I do to update to a new custom copyright text?

Thanks in advance

Pablo · March 2020

Hello,

That's most probably because of cache of your website.

Check, if you are not using any of the caching plugins or if your hosting does not have enabled this kind of software.

Thanks

it4e · March 2020

Hello,

There are no caching plugins installed and the hosting doesn't seem to be the problem either.
But I saw that the Copyright date is updated if I look at a translated version of the website (WPML plugin) but not in the custom language

Pablo · March 2020

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

it4e · March 2020

Hey,

Would it also be possible to get supported without giving access to the WordPress dashboard? Maybe via screenshots of the settings?

Thanks

Pablo · March 2020

It will be really hard, this issue is kinda new and we are not sure what can be the source of the problem.

You can remove the access as soon as I'll give you the reply with the answer.

Thanks

Pablo · April 2020

First of all, please update your theme to the latest version, right now is really old.

Before that, please make a backup with this plugin:

https://wordpress.org/plugins/duplicator/

Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the
files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a
fresh copy. Do not overwrite files.
thanks

it4e · April 2020

Thanks for your answer! The theme is now updated but the problem still remains

Pablo · April 2020

Okay, now it appeared in string translation wpml.

See the screen: https://prnt.sc/ru40ao

I updated the text.

Thanks

it4e · April 2020

perfect, thank you for the help!

Copyright date update fails

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