Unable to update Visual Composer

venturepilot · March 2020

Hi,

I have seen and read many of these threds on this forum, unfortunately none of them solved my problem.

Visual Composer has stopped working on my website, I cannot edit any pages with the VC. I already tried to disable all other plugins and accessing the page via the "Edit witch VC" option. The installed version of VP is 4.3.5 with Wordpress 5.3.2. When I go to BeTheme -> Install Plugins I do see the "Update" option.

https://imgur.com/TcR5oP4

But when I click it simply shows the following screen.

https://imgur.com/rVJgLIB

The Visual Composer was already activated, now it says activation is required again. Only problem is, that if I follow the "Settings" link, I have to activate with a deprecated method of the Secret API Key.

https://imgur.com/rLmY5A8

What am I missing and how can I update the bundeld software I purchased with the BeTheme?

Pablo · April 2020

Hello,

You say that you activated your Visual Composer? Did you buy the code?

If so, please activate it once more, but this time after that, please go to the Theme Options > Addons & Plugins > Premium Plugin and change the dropdown menu near "Visual Composer" to "I have purchased an extra license"

https://prnt.sc/rqokxo

After that, you will be able to download the plugin successfully from WP Dashboard > Plugins

Thanks

venturepilot · April 2020

Hello,

I did not buy an extra license so this won't work. I said the Visual Composer was already activated, as seen in my second screenshot where it says "active, requires update".

So how can I update the Visual Composer if it came in a bundle with BeTheme?

Pablo · April 2020

It can be updated in the BeTheme > Install Plugins, just click the "Update" button.

Also, remember to make your BeTheme up to date.

https://prnt.sc/rqtbbf

Thanks

venturepilot · April 2020

As already stated in my first post, this does not work.

I click on the "Update" button you mentioned (see https://imgur.com/rVJgLIB)

Then it shows this screen (see https://imgur.com/TcR5oP4) and does nothing.

Wordpress and BeTheme are up to date.

Pablo · April 2020

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

venturepilot · April 2020

Hi,

I solved the problem by setting up a clean Wordpress install and installing the theme and the plugins from scratch. Then I copied the plugin data via FTP to the website with the update issues.

Pablo · April 2020

Glad to hear that you solved it out.

If you have some other questions, feel free to ask.

Thanks

Unable to update Visual Composer

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