Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2 3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
if you cannot unzip the package than this could mean that your hosting does not have a zip library. Can you check in your dashboard that you have it available? Screen: https://prnt.sc/s95bus
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice! Please attach a link to this forum discussion.
after enabling the debug wordpress plugin, we can see a lot of errors:
Warning: ftp_fput() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 207
Warning: ftp_chmod() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 279
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_mkdir() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 538
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225
They are all related to wp-admin, so this means not ther theme. I tried to reinstall wordpress but this did not help. Something on your hosting is blocking the process of this installation. Please send those errors to you rhosting provider and ask for assistance there.
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System Status
Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks