can't import the pre built demo

Claus_Hombrecher · April 2020

Hello, I'm having a problem importing the pre-built demo.

I get this error

https://imgur.com/a/2kvoRTO

how can I solve this ?

Pablo · April 2020

Hello,

Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

Also, are all requirements in system status of "BeTheme > Dashboard" are shining green?

https://prnt.sc/s8h3hd

Thanks

Claus_Hombrecher · April 2020

PHP Time Limit 30
Minimum 60 is required, 180 is recommended.
PHP Max Input Vars 1000
Minimum 5000 is required

Claus_Hombrecher · April 2020

how can I add more time limit in my server?

Pablo · April 2020

You have to contact your hosting provider and ask him about increasing these values.

This is the only way you can do it.

Thanks

Claus_Hombrecher · April 2020

ok i did everything you said and those are my settings:

System Status

PHP Memory Limit 256 MB
PHP Time Limit 300
PHP Max Input Vars 6000

Claus_Hombrecher · April 2020

still can't import the demo

Pablo · April 2020

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

Claus_Hombrecher · April 2020

so I checked everything and I'm running on the latest version of wp

here is your scrnshot : https://snipboard.io/SHvoD7.jpg

Bryan · May 2020

Hey,

if you cannot unzip the package than this could mean that your hosting does not have a zip library. Can you check in your dashboard that you have it available? Screen: https://prnt.sc/s95bus

Thanks for your patience

Claus_Hombrecher · May 2020

I have it

https://prnt.sc/s96c61

is there any other way to import demos ?

Bryan · May 2020

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Claus_Hombrecher · May 2020

done

Claus_Hombrecher · May 2020

please answer the email I sent in themeforest here.

Thank you

Bryan · May 2020

Hey,

after enabling the debug wordpress plugin, we can see a lot of errors:

Warning: ftp_fput() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 207

Warning: ftp_chmod() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 279

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_mkdir() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 538

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

They are all related to wp-admin, so this means not ther theme. I tried to reinstall wordpress but this did not help. Something on your hosting is blocking the process of this installation. Please send those errors to you rhosting provider and ask for assistance there.

thanks

Claus_Hombrecher · May 2020

ok just to be clear I installed the debug plugin to see what's wrong, anyways I gonna send these to my provider. I gonna give you a feedback.

can't import the pre built demo

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