Error with my BeTheme upgrade

Comments

• PetraWarmerdam

  May 2020

  Main problem, I cannot upload new images in image gallery on a page build with Muffin Builder. Until the upgrade it was never a problem before.

  Can you help identifying the problem?
• PetraWarmerdam

  May 2020

  I also checked Tools -> Health and no critical issues were found
• PetraWarmerdam

  May 2020

  In the portfolio I can load new pictures, but in an image gallery I cannot.

  Does this info helps to locate the problem?
• Bryan

  May 2020

  Hello,

  please unzip the package you download from themeforest and then install the theme that is insdie. Betheme.zip file.

  
  

  If you have other issues, please disable all of your plugins and check again.
  

  thanks
  

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• PetraWarmerdam

  May 2020

  I build the website with this theme appr. 1.5 -2  years ago, and update things on a regular basis. I build it locally under XAMP, and then transferred everything to my hosting/provider. So I don't think I know how to access the .zip file from here anymore.

  So I am not sure unzipping is the problem, my Betheme build website worked perfectly sofar, until yesterday after it asked for an upgrade 21.5.9 to 21.6.1, with I did. Some thing still work fine, eg I can upload pictures in Media, I can use those pics in a porte-folio, but I can't put them on a page build with muffin builder in a image gallery. I do not understand why. It does not make a difference to disable my plugins or not. Do you know what kind of style sheet is missing?

  Kind regards

  Petra
• Bryan

  May 2020

  Hey,

  I was thinking you are installing a fresh version of BeTheme on a new serwer.
  

  In this case, please disable the plugins. Some of them could get in the way of the process. This is much more probable than the hosting settings changing on your server.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next