I can't update the theme

Comments

• niagara2204

  May 2020

  Hi! I am experiencing the same problem. 

  
  

  Also when I check the license for the theme, I am getting an error {"error":"No registered licenses for this purchase code and username"}. The theme was bought at ThemeForest and is registered for one website only. 
• Pablo

  May 2020

  Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  thanks

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• niagara2204

  May 2020

  Hi Pablo! 

  
  

  When I try to check the license, I get the message: Wrong username or purchase code.

  Please use only purchase codes that has been used to register the theme and the username used at the time of purchase.

  
  

  Although a couple of weeks ago everything was fine and I used this license key manager when I was updating the website. Both the code and my username are correct. What is more, I cannot check other licenses for my other websites either. I have 3 licenses in total that I use for 3 different websites. When I try to check them, I get the same error messages. So apparently, the mistake has nothing to do with my websites. May be you could check this? 
  
• Pablo

  May 2020

  niagara2204,
  Please send this information privately thru the contact form which is on
  the right side at http://themeforest.net/user/muffingroup#contact 
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next