Dont get an answer of my private message to support!

EXPOSE_Photographers · May 2020

Dear support
team,

I send you
for over a month a private message and I don´t get an answer until now. Is there something get wrong? Or does
it always take so long to get an answer? Or are private messages not really
answered? I pay for support, so I don't think it's okay, if I have to wait so
long for an answer. I would prefer to discuss my problem in a private message. The
support for the other themes I've had before, was straightforward and I always
got an answer within 1 to 2 days. So how it works here to get a soon answer?

EXPOSE_Photographers · May 2020

One problem is
to get the same headlines (front size and syle) and the position of the
headlines with the revolution slider and the headlines of the usual theme
module. Also, in the responsive function. How can I solve this?

Pablo · May 2020

Hello,

All of the problems are solved here, by the topics.

About the problem, please send me a link to your website and please, explain me your issue greater, for now it's not clear at all.

thanks

EXPOSE_Photographers · June 2020

Hello,

hm, sure there is a lot solved here, but not all. The problems I had before, that I solved myself, I can´t find a solution here. So it need me more time to solves by myself and I had wish I had more support that moment.

Sure I will send you the link to the website, but how?

Because the website is online, but not open to the public and I dont want to post here in plublic the passwort.

best reguards

EXPOSE_Photographers · June 2020

Social Media Shortcut issue: I use this code from your forum:

[icon_bar icon="icon-whatsapp" link="" target="_blank" size="" social="whatsapp"][icon_bar icon="icon-youtube" link="" target="_blank" size="" social="youtube"][icon_bar icon="icon-linkedin" link="" target="_blank" size="" social="linkedin"][icon_bar icon="icon-xing" link="" target="_blank" size="" social="xing"]

But the social media button are differn´t from the buttons in the footer. I like to have the buttons like in the footer - that means without background and the social icons in black. How can I do that?

Pablo · June 2020

It will not be possible to make it the same as the footer's social, this feature is different than icon bar.

Their html code is very different and to achieve that, you would have to edit the theme files.

Thanks

EXPOSE_Photographers · June 2020

What you mean by would have to edit the theme files? Is there no shortcut for use footer's social in that way?

And how can I send you my password, so you can see my revolution slider issue online?

Pablo · June 2020

Sadly, there is no shortcode to change at.

You would have to add the shortcode in the php files of footer to achieve that.

Can you send a link to your website? Attach a password too, I'll hide them as soon as I notice it.

Thanks

EXPOSE_Photographers · June 2020

Hi,

my boss is not pleased that I am posting passwords here and so she is a little annoyed with the support she finally paid for. Nevertheless here you can find the website and password for you: - please hide it soon as possible.

EXPOSE_Photographers · June 2020

So there are some issues:

1. the responsive of the theme doesn´t work correct.

- fontsize doesn´t resize.

- pictures doesn´t resize (most of them are cut off when the browser window is reduced)

- the button doesn´t resize correctly (makes a second row)

2. the revolution slider text (healine) isn´t in the same postionen and fontsize like the healine of the topscreen. (I use the same parameters and size.)

3. the social media buttons issue (please give me a correct description because i am not a programmer - which code should I insert exactly where?)

4. look here:
http://conny-oelker.de/photoservice-projekte/kampagne-cleancar/ under the gallery are two references (text) and we would like to have a dark gray distance between the two texts - to match the distance of the gallery. How can I do that?

5. the pictures of the gallery (on different sites) are sometimes blurry. Which issue can have it? For us it is very important that the images are displayed clearly and well.

Hope you can help me to solved all these issue.

Pablo · June 2020

Hello,

1,2) There is a lot of the responsive problems because of your paddings applied, please fix the issue related to them first

https://prnt.sc/t18n70

3) You have to edit the theme files to change the socials icons to other, you have to find the place (footer) and attach a shortcode there or apply the html code.

We cannot be source of help, because what you ask for, requires files customization what in reference to Item Support Policy is not allowed

4) You have to change the color of the background of column item and attach padding, not the wrap.

5) It's because size declared is too small.

To change the size of the default WordPress gallery images, please go to settings>media

Notice!
Remember to use thumbnail regeneration after you make your changes. Otherwise, the images will not change their size.

thanks

EXPOSE_Photographers · June 2020

Hi,

1,2) What you mean by this issue? I just use the padding under option to position the headline, where we like it to have. I don´t understand the problem here?

EXPOSE_Photographers · June 2020

Or how I have to position the headline?

EXPOSE_Photographers · June 2020

And what have these paddings to do that the pictures not correctly resize (where cut of a bit)?

Pablo · June 2020

You applied +200px padding on the left, which will not work on mobile because whole grid on mobile is from 315px to 768px, so if you will push it with 200px, then you will remain only +115px of grid to fit items, so it's really low value.

You should avoid this huge amount of paddings.

Which images do you have in mind that not resize correctly? I do not understand.

Thanks

EXPOSE_Photographers · June 2020

Ok. I understand. So I must think about to solved it in another way, because for notebooks and big screen I need the padding size with 200px. Its really uncomfortable that there is no option for reducing the padding for mobile. But at least it is not the issue what I mean. Ok, I try to explain, the fontsize of these heading didn´t rezise - it means like if I had a fontsize from 40px on a big screen, so I have also 40px on a small screen. And also the whole text doesn´t resize too.

On the Landingpage alle the image doesn´t size correctly (only the slider resize correct). You can see it best at the last background picture.

Pablo · June 2020

Did you enable the "Decrease Fonts" option in responsive options?

It's in the Theme Options > Responsive > General

https://prnt.sc/t218go

Thanks

EXPOSE_Photographers · June 2020

Yes, its "on". Like on you screenshot.

Pablo · June 2020

Can you show me on screenshot, which heading do you have in mind?

As I see, they are resizing correctly:

Before mobile grid: https://prnt.sc/t2290v

On mobile grid: https://prnt.sc/t229gm

Thanks

EXPOSE_Photographers · June 2020

Ok, I see. There is a resizing, but actually so little that I didn't notice it. Can I adjust the value of resizing? How to do it?

And whats about the problem with the picture resizing? How can I solve these issue?

best reguards

Pablo · June 2020

You cannot adjust that value of resizing, you would have to decrease the font sizes on the desktop to make them smaller.

Also, which pictures do you have in mind? These on Revolution Slider?

Can you show us them on screenshot?

Sorry about a lot of questions, but we have to be sure.

thanks

EXPOSE_Photographers · June 2020

If I set the browser-window small, the image will cut, here you can see:

Pablo · June 2020

This is normal behavior, you will not be able to display whole image on smaller devices.

But, if you want to display the biggest amount of it, but get the image distorted, set the background-size to cover, as on the screenshot:

https://prnt.sc/t5kbyt

thanks

EXPOSE_Photographers · June 2020

It was set on to cover. Why it is normal behavior? The theme I had before hasn´t this behavior, always show the whole image in a smaller size. It feel like this theme is not really responsive. Or is this issue only about that was an background image?

Pablo · June 2020

Sorry, but I cannot agree.

You cannot display whole image which width is 1920px on screen which is 315px and still cover whole text on height.

Of course, you can set the "contain" size, it will display whole width image, but height of the image will be really small.

Give it a try:

https://prnt.sc/t5mmlm

thanks

EXPOSE_Photographers · June 2020

Well, I see, than its maybe different, because it´s an background image. By using revolution slider it´s possible.

Pablo · June 2020

The revolution slider works very different, it uses the <img> tag instead of the background-image attribute from css.

Muffin Builder can do the same, but you will not be able to insert text on it - just use the "Image" item instead.

thanks

EXPOSE_Photographers · June 2020

I had a new issue with my revolution slider. The slider dont work, it dont slide anymore and also the arrows dont show on the page. Can you help me?

EXPOSE_Photographers · June 2020

About is issue: 4) You have to change the color of the background of column item and attach padding, not the wrap.

I dont understand your meaning. Can you expain it?

EXPOSE_Photographers · June 2020

About: 3) You have to edit the theme files to change the socials icons to
other, you have to find the place (footer) and attach a shortcode there
or apply the html code.

You mean I have to go to theme option to footer and attach a shortcode there
or apply the html code there? But I dont want to have the social icons in the footer. I only want the same social icons from the footer place in the site under a text.

Pablo · June 2020

As I see, you disabled the slider, did you follow all of the steps for creating a slider as on this youtube?

3) You can use the HTML code in copyright section, but not all of the shortcodes will work there.

If you want to display the sharebox into the page, just use a shortcode in the column item on the end of the page builder.

https://themes.muffingroup.com/be/theme/shortcodes/typography/#sharebox

4) I cannot enter that page anymore, the password does not match, but about the background of column item, see the screenshot:

https://prnt.sc/t8cmrb

https://prnt.sc/t8cn3a

You should set it here, instead of the wrap.

https://prnt.sc/t8cngw

Thanks

Dont get an answer of my private message to support!

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