Cannot install pre-built websites - blank page
Hello,
I'm a big fan of betheme since years. But with my latest website I have the problem that I cannot install any pre-built website. I'm on a completely new wordpress installation and also installed all necessary and from betheme recommended plugins. If I want to import / install a pre-built website, I end in a white and empty screen after the installation and the installation itself wasn't successful. I'm on the latest version (21.7.5) - if I use an older version that I found in my downloads folder everything works but in the older version isn't the pre-built website that I want to use (Craftbeer 2). I also turned on the Wordpress Debug mode but the screen is still completely empty after the installation.
Does anyone have an idea how to fix that installation problem?
Thank you in advance for any help!
Comments
Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
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Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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