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Cannot install pre-built websites - blank page

DelebaryDelebary
in General info & installation
Hello,

I'm a big fan of betheme since years. But with my latest website I have the problem that I cannot install any pre-built website. I'm on a completely new wordpress installation and also installed all necessary and from betheme recommended plugins. If I want to import / install a pre-built website, I end in a white and empty screen after the installation and the installation itself wasn't successful. I'm on the latest version (21.7.5) - if I use an older version that I found in my downloads folder everything works but in the older version isn't the pre-built website that I want to use (Craftbeer 2). I also turned on the Wordpress Debug mode but the screen is still completely empty after the installation.

Does anyone have an idea how to fix that installation problem?

Thank you in advance for any help!

Comments

  • PabloPablo
    Hi,


    Please provide us with your hosting environment settings, to do that please follow these steps:
    1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
    2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
    3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
    Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

    Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • DelebaryDelebary
    Hi,

    thank you very much for the fast reply!

    Please find the screenshot of the server tab here: https://pasteboard.co/Jfkz44D.png
    I'm running the latest Wordpress version (5.4.2).

    Looking forward to you feedback.

    Thanks in advance.
  • PabloPablo
    Can you test, if the pre-built website install when you enable only the required plugins for that pre-built website?

    Also, are you using of Child Theme of BeTheme?
    tHanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • DelebaryDelebary
    Unfortunately that does not work as well. I deactivated all plugins except contact form and slider revolution and tried to install the website via the normal theme as well as via the child theme. I always get the same "error" - the blank page. I recorded a short GIF of the installing process: https://pasteboard.co/Jflmhja.gif

    Do you have any other idea?

    Thanks!

  • PabloPablo
    Hey,

    Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!
    Please attach a link to this forum discussion.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PabloPablo
    So, I reinstalled wordpress and installed first only content of the website and after that the revolution slider slide only.
    It works now ;)
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • DelebaryDelebary
    Thank you so much!! :)
  • DelebaryDelebary
    Sorry, but I have to ask again. If I now try to edit a page and click on the "edit" button I land on a completely blank page and can't edit the page. That happens for every page.

    Do you know why that happens and what I can do?

    Thanks!
  • PabloPablo
    The page loading is refusing by the server (500), can you contact your hosting provider and ask him about some logs? He could enlight the source of the problem.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • DelebaryDelebary
    I think I identified the problem. I changed the websites PHP version from 7.4 to 7.3 and now everything works completely fine! 7.4 was my hoster's standard setting and I didn't know that I can change the PHP version.

    Anyway - thank you very much for all your help!
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