can not update my Be theme from 20.9.5.4 to 21.7.7,thanks for your help

Comments

• Bryan

  July 2020

  Hello,

  why cant you update? Please send some error messages and screenshots.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• aprilimf

  July 2020 edited July 2020
• aprilimf

  July 2020

  can not update my Be theme from 20.9.5.4 to 21.7.7.

  thanks for your help

  https://www.jinyibox.com/blog/a?preview_id=1520&preview_nonce=e1335adee7&preview=true
  PLease  see the screenshot of the response via url
• Bryan

  July 2020

  Sorry but this is not how wordpress works, I cannot see the link, only logged in users can.

  Use services like snag.gy or pasteboard.co to send a link with the screenshot.

  Please also change the language to english so we can undserstand.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• aprilimf

  July 2020

  https://pasteboard.co/JgGk1Y9B.png please see the screenshot as the link
  can not update my Be theme from 20.9.5.4 to 21.7.7.

  thanks for your help
• Pablo

  July 2020

  Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• aprilimf

  July 2020

  https://pasteboard.co/JgRXAWsQ.png
  for now ,i can install be 27.7.7 ,but when i install a demo, there is another problem can not install demo, please see the screenshot by url
• Pablo

  July 2020

  Hi,
  You can see that this issue is about connection timeout and the problem is not theme related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message.
  Please read these related links:
  https://github.com/anhskohbo/no-captcha/issues/87
  https://github.com/docksal/docksal/issues/312
  https://wordpress.org/support/topic/curl-error-28-operation-timed-out-after-30001-milliseconds-with-0-bytes-receive/
  https://toolset.com/forums/topic/update-failed-download-failed-curl-error-28-operation-timed-out-after-300000/
  This is not a new issue, a lot of users have this problem and it always gets fixed with the help on the hosting provider. We assure that the problem is not on our side.
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• CiPhantom

  July 2020

  Hi ! 

  I have a similar problem right now, here is the logs : 

  Updating Theme Betheme (1/1)

  Downloading update from https://api.muffingroup.com/theme/download.php?code=d3*****-578c-4....…
  Unpacking the update…
  Installing the latest version…
  Theme update failed.
  

  An error occurred while updating Betheme: The package could not be installed. The package contains no files.
• aprilimf

  July 2020

  okay, i will contact my hosting provider, thanks for your help.
• Bryan

  July 2020

  CiPhantom

  
  

  
  

  Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next