Header disappears intermittently

Comments

• Pablo

  July 2020

  Hello Mark,

  Can you tell me how to recreate that issue?

  I do not see it

  
  

  Thanks
  

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• markcousins1

  July 2020

  Hi Pablo, 

  
  

  Ah ok I just checked and they all work apart from Safari on Mac - the header with the menu and logo in it just doesn't appear - i can't upload an image on here to show you i'm afraid?

  
  

  Thanks

  Mark
• Pablo

  July 2020

  I tested it on Safari on Mac, Firefox and Chrome, they all displays the header with menu correctly, I cannot notice that issue.

  
  

  Please:

  1) Clear the cache of your browser, and check, if the issue still exists.

  2) Disable all of the plugins, clear the cache and check if the issue still exists

  3) Check, if one of your browsers does not use any extensions which would make that problem

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• markcousins1

  July 2020

  Hi Pablo, 

  
  

  Ok thanks for checking, if it's fine on all you've checked then hopefully it will be for anyone else

  
  

  I'll do all these you've suggested anyway and hopefully it will help my end.

  
  

  Thank you!

  Mark
• markcousins1

  July 2020

  Hi, 

  
  

  I've done all of the above you suggested but I'm on my website again now and the header just isn't there - it just doesn't look good - is there anywhere on the theme I need to look at to rectify this please?

  
  

  Thanks

  Mark
• Pablo

  July 2020

  Hey,
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  Notice!
  Please attach a link to this forum discussion.
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• markcousins1

  July 2020

  Thanks Pablo, I've just sent everything via the contact form, let me know if any problems.

  
  

  Thanks

  Mark
• Pablo

  July 2020

  Well, after disabling all of the not supported plugins it works fine.

  The fault is on the third-party plugins, you have to disable one by one and check, which one is the trouble-maker.

  
  

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• markcousins1

  August 2020

  Hi Pablo, 

  
  

  All sorted thank you! There were 2 plugins doing the same so i got rid of one.

  
  

  Cheers

  Mark