Blank page when enabling BeTheme Header Builder.

theflashtracks · July 2020

Hello,

as the title states, I wish to be able to use the header builder, but once I activate it, everything turns into a blank page.

Am I doing anything wrong or it's a common issue?

Thanks in advance

Pablo · July 2020

Hi,
Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Also, please send me a link to your website.

Thanks

theflashtracks · August 2020

Hello,

Thanks for the reply. Here are the requested informations

https://pasteboard.co/JkmPzjo.png

Also, my website is a work in progress at the moment.

Pablo · August 2020

Your hosting parameters are impressive, so there is no change that it's a fault on this side, but did you try to disable all of the plugins and test, if with only Header Builder plugin enabled it start to work?

Thanks

theflashtracks · August 2020

I did a database reset since last time, and it seems to work fine now.

Thanks for your time.

Blank page when enabling BeTheme Header Builder.

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