An error occurred while updating Betheme: The package could not be installed. The package contains n

Hi there,

I use Betheme for my personal site but I've also reccomended it to a number of clients and I manage thier sites. Every single site starts okay and updates okay - for a few months - but then after a while this message (below) comes up and I can't update. 
Can you help? these are the sites:


An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Thanks, Sharon

Comments

  • Hey,
    this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
  • HI, these were all purchased separately by each client not me. 
    I have a single one for my site.
    I will cross check thier licence keys but I'm sure that this not it. Will let you know. Could there be another reason? Sharon
  • There could be a possiblity that one license key is on 2 domains (mostly users foreget to deregister before moving the site)
    Unless you deregister and check again on the license tool, you will not see if it is registered in 2 places at once.
    thanks
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