Need help on updating

Comments

• Pablo

  August 2020

  Hey,
  this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• billerby

  August 2020

  Well its a single domain license and I am using it on only one domain.

  
  

  Hmm I have a another domain name to support anohter spelling which is redirected seems my license was registered on that domain name...

  
  

  So to conclude:

  1. Disable all of the plugins (betheme plugins I guess), not the other wordpress plugins?

  2. Deregister license key in dashboard.

  3. Deregister in license manager if still claimed.

  4. Register my real domain instead of the one only used for redirects.

  5. Now try to update theme and plugins (could need several tries).

  6. Activate plugins again.

  
  

  Is that a correct playbook?

  
  

  Regards!
• Pablo

  August 2020

  Indeed, all of these steps are correct - but please, disable all of them, not only betheme plugins

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next