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Can not Install Plugins from link Betheme bundled plugins

MADYPMADYP
edited September 2020 in Updates & Changelog
This is the second time when we bought Betheme and as the first time now we have the same problems:

Can not Install none of Plugins from link Betheme "Install Plugins"
we have the same white page with message:
"Sorry, you are not allowed to access this page."
we want to mention that we are able to access pre-built websites, but not premium bundled plugins,
each theme is registered with other code according to what we received from envato

-betheme version Version 21.8.4
-PHP Version

7.3.21

we have registered deregistered , disable all the plugins a.s.o. all the info found without any effect  - WE ARE NOT ABLE to download or update the plugins which are provided togehter with Betheme

how can we fix those

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