Support Center Visit Demo License manager Buy @ envato

MAKE IT WORK I HAVE RENEWED SUPPORT

janton1janton1
in Theme support
Why can't I get this theme to update the plugins.  I de-avtivated the license then bought another 6 months of support but IT STILL WILL NOT WORK.  I need this updated.  I need the site live again.  Why is it so hard to keep this theme working?  I can not update the plugins.  

Comments

  • janton1janton1
    edited October 2020
    Please respond to this ticket.  Why wont the plugins update?  How can I get them to update?  They also will not activate.  Here is the error.

    Downloading update from https://api.muffingroup.com/plugins/download.php?code=4&plugin=js_composer…

    Unpacking the update…

    Installing the latest version…

    The package could not be installed. The package contains no files.

    Plugin update failed.

  • janton1janton1
    edited October 2020
    I also tried re-registering the purchase code to the actual live site and not the dev site.  IT WILL NOT LET ME.  This has to be fixed.  I am never going to use this again and it I don't have a response by the morning I will be giving you a 0 star review.  It should not be this hard to get help.  Your interface WILL NOT LET ME register the now live site and now the site is completely broken.  My license IS ACTIVE.  

    https://johnclessler.com/bound-in-red/

    Here is my purchase code and user name:
    do-not-post-the-license-key-on-the-support-forum
    jananton1


  • PhilPhil
    Hey,
    this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.