BeTheme- update failing

Comments

• Phil

  October 2020

  Hello,
  

  Please send a link to the screenshot of an error message, because we don't know what the problem is right now.

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• swsdesign

  October 2020

  https://toddsjewelers.com/wp-content/uploads/2020/10/Screen-Shot-2020-10-08-at-9.29.59-AM.png
• Phil

  October 2020

  Hey,
  this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• swsdesign

  October 2020

  Ahh Yes! I Had it on a staging site.  I had to deregister there and register at the actual domain.  Thanks!