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• Phil

  October 2020

  Hello,
  Please, turn off all of the plugins, refersh your cache, and check if the issue still exists.
  
  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• randomseq

  October 2020

  Hi Phil, 

  
  

  Did all as mentioned but it hasn't fixed the issue. What are next steps?

  
  

  Kim
• Phil

  October 2020

  Try to change "Icon color" in "Betheme > Theme options > Colors > Menu"
  https://prnt.sc/uybsx9
  
  Best regards
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• randomseq

  October 2020

  Hi Phil,

  
  

  Thanks for the quick response, tried change this colour and hasn't made a difference. Also there is no background colour set for this.

  
  

  Also had an ongoing problem where I can't update to latest version of the theme. Get this error message:

  
  

  An error occurred while updating Betheme: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
  

  
  

  Kim
• Phil

  October 2020

  1. Try to remove all of the custom CSS codes from "Betheme > Theme Options > Custom CSS & JS > CSS" because one of them cause this problem.
  

  
  

  2. Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.
  

  
  

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• randomseq

  October 2020

  Hi Phil,

  
  

  The CSS info fixed it, will also contact hosting provider on the other issue.

  
  

  Thanks for your help

  
  

  Kim
• randomseq

  October 2020

  Hi Phil,

  
  

  I have checked with the hosting company and can confirm that CURL is enabled and its V7.70.0.

  
  

  Kim
• Phil

  October 2020

  Please, turn off all of the plugins, refresh your cache, and check if the issue sill exist.
  
  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• randomseq

  October 2020

  Hi Phil,

  
  

  Followed those steps and still getting this error message:

  
  

  An error occurred while updating Betheme: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
  

  
  

  Kim
• Phil

  October 2020

  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  Notice!
  Please attach a link to this forum discussion.
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Pablo

  October 2020

  You should contact your hosting provider about some cases first:

  1) Turn on the ZipArchive, it's required for proper working of the theme

  https://prnt.sc/v2uy8s

  
  

  2) Your "PHP Memory Limit" is way too low, it should be set to min 126MB, but for best results it should be set to 256MB

  https://prnt.sc/v2uyxv

  
  

  3) It looks like clearly problem with the hosting provider, not the theme - we had a few issues with the PCLZIP problems, but they always been resolved by the hosting provider.
  

  Your hosting provider should take a look at your logs and after that, he should be able to solve the problem or enlight the source of that problem.

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• randomseq

  October 2020

  Thanks Pablo, I have forwarded your suggestions to my hosting provider.