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BeTheme Mobile Menu Disappeared

WMMGWMMG
in Theme support

No Mobile Menu

  • WP Version 5.7.2
  • BeTheme Version 22.0.3
  • PHP version 7.3

Web Address

[Links visible only for registered users]

Theme Settings - Responsive

  • Mobile Header: Minimal
  • Menu right | Logo left
  • Menu | Default
  • Style Classic
  • Also Using the Top Bar

I have tried many combinations trying to get our menu to show on mobile. I even tried using the same settings we have for another website also running the BeTheme theme.

I am not the original developer and I am not sure at what point the mobile menu disappeared but we have had a lot of updates this year and suggestions would be welcome.

Comments

  • PhilPhil

    Hello,

    Please turn off all of the plugins, refresh your cache, and check if the issue persists.

    Moreover, if you are using a child theme, switch to parent, and recheck it.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • WMMGWMMG

    It is a child theme - no caching being used.


    Next?

  • PhilPhil

    Sorry, but I do not understand.

    Did you turn off the plugins and switched the theme to parent?

    What was the result?

    About refreshing cache, I meant that you should refresh it on your website. Please, check the following link on how to do it.

    [Links visible only for registered users]


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • WMMGWMMG

    Sorry I thought I was being very clear:

    • It is not a browser cache issue. Of course, I tried that before I contacted SUPPORT.
    • No sitewide caching is being used so - again that is not the issue.
    • We are already using a child theme - that is not anything we just did.

    So none of those can be the issue and as for problem determination, they are not in the mix.

    PLUGINS

    Are you saying you think a plugin conflict is responsible?

    Are there known plugin conflicts that I should look for?

  • PhilPhil

    Every plugin that we do not support may cause conflict because we did not test them, and we do not know how they work.

    You can check supported plugins under the following link:

    [Links visible only for registered users]

    Also, did you switch the child theme to the parent to check if the issue persists? If not, please, do that.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • WMMGWMMG

    Phil - Your suggestion was the fix - I did not read your response carefully before I responded - my apologies and thank you. The swap to the parent theme was the fix.

  • PhilPhil

    No, problem. I am glad that everything is working fine now. ?

    If you have any further questions, feel free to ask.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • WMMGWMMG

    Thank you for great support, Phil.

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