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Wp Bakery is deactivated and the needed update does not work

benjaminsenbenjaminsen
in Visual Composer

Hello,

I have updated the betheme and wordpress to the latest version. Now WP Bakery does not work anymore. It's automatically deactivated. When I click on update, I get a failure message that the package does not contain files.

I would appreciate your help.

Comments

  • PhilPhil

    Hey,

    This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • benjaminsenbenjaminsen

    Thank you, the answer helped!

    Now I have the issue, when I open a backend page in the WPBakery Backend Editor that the page is not scrollable. So the lower content can not be changed.

    The problems remains, when all plugins are deactivated.

  • PhilPhil

    Is your Betheme and WP up-to-date?

    If not, please, update them, and check if the issue persists.

    Please, also empty the cache and recheck it.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • benjaminsenbenjaminsen

    Yes, everything is up-to-date and the cache is emptied. Unfortunatly the problem remains, even if I switch to the classic editor, the page is not scrollable.

  • PhilPhil

    Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    I have tested a couple of pages, and I was able to scroll to the bottom of the content on all of them.

    image.png

    Are there any steps to reproduce?

    Please, check if the same problem appears on other browsers.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • benjaminsenbenjaminsen

    Hello,

    the problem remains on different browser and with several users.

    I have activated the Twenty Twenty-Oner Theme and then the pages were scrollable. So it appears only on the betheme. Do you have any other suggestion?

  • PabloPablo

    Hello,

    I can see the issue, that's a good step, but I need administrator rights for that account to localizate the source of the problem.

    Can you attach me there priviledges?

    thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • benjaminsenbenjaminsen

    Thanks for the fast reply. The user has now administrator rights.

  • PabloPablo

    Well, the problem is related to the "Page Options" when are 'rolled up', they are getting the class from wordpress which disable our introduction popup for new muffin builder.

    We'll fix it ASAP with next update of BeTheme, for now if you want to fix that problem, please go to the Theme Options -> Global -> Advanced and hide the Muffin Builder Visibility for Everyone.

    obraz.png

    thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • benjaminsenbenjaminsen

    Great, it worked, thank you very much for the help.

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