BeTheme cannot be updated
I was using a free version provided by the website designer, however, I was no longer able to edit the site anymore recently due to theme cannot be updated. So I purchased the theme and tried to update but still failed. When updating the Betheme I received the following error: 'Update failed: The package could not be installed'. The file and folder permission is set to default values.
Pls provide the steps to update the theme with the latest version of the zip file. Thanks!
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Hey Phil, thanks for the response. As I checked, my license key was not registered. Please advise. Thanks!
Then, please, go to Betheme -> Dashboard and register your license key there. If you see that the key is there, deregister it through this Dashboard.
If you have problems with that, please send us WordPress dashboard access and your license key privately through the contact form, which is on the right side [Links visible only for registered users], and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks