Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
We provide support through this forum. If you do not want to share your website publicly please send it privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Did you not accidentally activate Elementor's Header and Footer?
Please, check if it is not enabled, and if it is, you should build both Header and Footer with Elementor or deactivate it and use the ones from a theme.
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as well as the footer
can you please also tell where to open a ticket?
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
We provide support through this forum. If you do not want to share your website publicly please send it privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Please attach a link to this forum discussion.
Thanks
okay, here is the website: https://ebs-alumni.org/
i turned the maintenance modus off
please, do not let the footer area confuse you. i am still working on options, but the theme footer was there and it is gone as well as the main menu
this one is gone
and this should be shown as the main menu in the frontend.
I already spoke with someone on fiverr and he told me it is a issue on the themes side and has nothing to do with elementor.
Btw, i tried it by deactivating the plugins and emptying the cache.
i also deactivated the Betheme Header builder.
Nothing worked. The Main menu and footer are still gone
Also, it isn't working in other browsers
Are you using Elementor Pro?
Did you not accidentally activate Elementor's Header and Footer?
Please, check if it is not enabled, and if it is, you should build both Header and Footer with Elementor or deactivate it and use the ones from a theme.
https://elementor.com/blog/header-footer-builder/
Thanks