Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard). Remember, all of the plugins have to be disabled.
Moreover, please, update your theme to the newest version.
Comments
Hi,
It is very urgent. Can someone answer please?
Hello,
Can you explain your issue in more detail, please?
Is there any error message? If yes, please tell me its content.
What is happening when you try to import a pre-built website?
Thanks
Hi,
no there is no error message.
So, i add a new section and click on insert a prebuilt website and the section disappears completley
sorry i meant prebuilt section
Hi,
now i have tried to fix the the problem several times but i thing there is an error, but not an error message
hi, it is very important, can you help please?
here you can see that i inserted a section, but nothing happens
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
We send answers 3 times per day the forum.
Thanks
hi,
thanks!!!
here is the link
PHP 7.4.27 - phpinfo() (lunde-immobilien.de)
is this ok or do you need something else?
Hi, did you found something? It is very urgent and i am waiting here for an answer
Your server settings seem to be okay.
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
it is not working and now i do not even have an access on betheme.
it is completely shut down
i can not open theme options or anything else
And i have to finsh the website till tomorrow, please help!
I am afraid that everything will get lost or worse
i sent the dashboard access:
I have noticed that there is an error message when I tried to add the pre-built section.
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard). Remember, all of the plugins have to be disabled.
Moreover, please, update your theme to the newest version.
Thanks
Will something get lost? Designs, etc. i created?
All these things are stored in the database.
If you did not modify your database, no content will be lost.
Thanks
hi,
thanks a lot.
first i did everything you told me to do.
But i still have problems and can not enter Betheme Options.
there is always an error. Can you please help?
One of the unsupported plugins causes this problem.
I have deactivated them, and I was able to enter the theme options.
Turn off your plugins one by one, and check which one is the root cause.
Thanks
ok. thanks a lot!
How can i change the white colour in the header to transparent?
Please, go to Betheme -> Theme options -> Global -> General, and set Transparency: Top Bar with menu.
Thanks
WOW! It worked! Thanks a lot!!!
Sorry, but i have one more question
where can i hide the author of the page so that it is not shown on th search like on the screenshot here
And i have a submenu "Verkauf" for the page "Leistungen" which is not shown, why?
Please, use the following CSS code:
Sorry, but I am not sure where to look at it. Can you point it to me, please?
You can attach a screenshot showing this, or showing where it suppose to be.
Thanks
Well i created the page "verkauf" and "leistungen is the parent page but it is not shown....
first you see the screenshot and on the second image you see how i want the submenu to look like
Did you add it as a submenu in the Appearance -> Menus?
Like on the following screenshot:
Thanks
hi, how can i add a submenu? i tried it but it does not work
i can only add a menu but not a Submenu
When you add a menu item and move it to the right with drag and drop, this menu item will be in the submenu.
Thanks
Hi,
I would like to add texts and pictures at the header here on the page called Immobilien.
How can i do it?
Cause i can not edit the page at all. i would like to change the font and the minimize the free space.