Updating Theme

Comments

• Phil

  March 2022

  Hey,

  I have checked the previous discussion you created, and I have answered you there.

  https://forum.muffingroup.com/betheme/discussion/61932/unable-to-update

  However, I will answer you again.

  This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

  After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• northseadigital

  March 2022

  I went through the forum and couldnt find it Phil and had no emails about a reply, apologies that I missed it, I have seen your response now as I am still on the forum and got an inpage notification. I will have to bookmark this page to keep checking back.

  Is there a way to raise a private support query - I have a further question that I would rather not post publicly.

  
  

  So every single plugin must be disabled first? Thats quite a headache! I will try it tonight though.

  I have tried checking the license key tool. I have my initial email which verifies my envato username as northseadigital and I have the purchase code. I have tried that combination and the registered email address with the purchase code, either way it says something is wrong - this could be an issue we need to resolve though as at a time I used a cloned site to build, then merged it back to the live site so its something we need to find a way to check.

  Obviously cannot post my purchase code here, can I PM you?
• Phil

  March 2022

  If you would like to receive the notifications emails, you can set that in the profile edit. See the following screenshots for a better understanding:

  

  

  If you have a private question you do not want to share on the forum, please use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.

  Remember that you can use a global checkbox that chooses all of your plugins for deactivating.

  

  When you follow the steps from my first message, you will be able to update the Betheme successfully.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next