Uncropped Images on Tablet and Mobile

mchadwick171 · August 2022

Hi,

In Appearance -> Customize -> WooCommerce -> Product Images, I have set all three device views (desktop, tablet, and mobile) to uncropped. However, this setting does not appear to be taking on any type of device. Strangely enough, it used to work on desktop (image appeared correctly as a 5 by 7 portrait) and it doesn't anymore. How would I fix this?

Thanks!

https://awaywithmeredith.com/shop/

Pablo · August 2022

Hello,

Can you check, if it start to work correctly when you will switch the theme to other? Like twenty-twenty or other default one.

Thanks

mchadwick171 · August 2022

Hi, thanks for your response. Wouldn't switching themes remove all the custom edits I've made on BeTheme so far? Custom CSS and settings?

Phil · August 2022

Hi,

No, it will not remove anything because all the information is stored in the database.

You can also try the following: go to Betheme -> Theme options -> Shop -> Product list, and change the Image width to Old - 600px.

Thanks

mchadwick171 · August 2022

Thanks, I gave it a shot but it didn't change anything.

Phil · August 2022

Yes, most likely you do not have the most current version.

Please, update it, and this option will appear.

Thanks

mchadwick171 · August 2022

Yes, I updated BeTheme to the most current version. Unfortunately, like I said, changing the setting didn't make any difference.

Phil · August 2022

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

mchadwick171 · August 2022

Okay, just sent! Thanks for your help.

Phil · August 2022

It seems to be a Betheme issue.

I have passed it to the dev team because we need to take a closer look at it.

Best regards

mchadwick171 · August 2022

Okay, thanks for your dedication to helping me resolve this!

Phil · August 2022

The update fixing it will be released next week.

You can fix it on your website by modifying two files:

wp-content/themes/betheme/functions/builder/class-mfn-builder-woo-helper.php

in that file replace the whole "if" with this code:

$output .= woocommerce_get_product_thumbnail();

/wp-content/themes/betheme/functions/theme-woocommerce.php

in that file replace the first whole function with this:

function mfn_woo_support(){

	$thumbnail_image_width = mfn_opts_get( 'shop-image-width', 800 );
	$single_image_width = mfn_opts_get( 'shop-image-width', 800 );

	if( 'modern' == mfn_opts_get('shop-product-style') ){
		$single_image_width = 1200;
	}

	add_theme_support('woocommerce', array(
		'thumbnail_image_width' => $thumbnail_image_width,
		'single_image_width' => $single_image_width,
	));

}
add_action( 'after_setup_theme', 'mfn_woo_support' );

Thanks

Uncropped Images on Tablet and Mobile

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