Appearance, connected user or private mode
Hello,
I don't understand, my website design is not the same given I am a connected user or in a private mode and not connected. As an example, you can see my footer is not the same :
Thank you,
Paul
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Hi, I did what you suggested but it is still the same issue, I have the parent theme.
Thanks
Paul
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Hi,
I have sent the email,
Thanks,
Paul
One of your plugins causes this problem.
I have deactivated all plugins we do not support, and the Footer looks the same when you are logged or not.
Best regards
Thank you very much. I just don't get why my footer looks like this when I created this with the BeBuilder :
Thank you,
Paul
You had misconfigured URLs in Settings -> General.
I have fixed it, on your website, like in the following article:
https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/
Thanks
Thank you for your help but now it looks like I can't edit my header anymore, it seems that my mega menu is not recognized by the Builder ?
Thank you,
Paul
There was an issue in the theme files which we resolved on your website.
Can you check that, please?
Thanks
Hello I still have the same issue,
Thanks,
Paul
Please clear your browser cache, and recheck it.
I have reentered your dashboard and the template is working correctly.
Best regards