No success to update theme BeTheme / Be Far east
Hi,
I'm reaching out to get support on my website: https://merci-la-vie.net/
On my wordpress dashboard/updates: I tried without success to updated my theme.
Theme: BeTheme / Be Far east : version 26.5.0.3 installed
An error appears after I tried to update theme to this version: 26.5.1.4.
"Downloading update from https://api.muffingroup.com/theme/download.php?code=aa2164b3-80db-4579-b4b9-f8d9630f1542…
Unpacking the update… Installing the latest version… Theme update failed. An error occurred while updating Betheme: The package could not be installed. The package contains no files."
What do you recommend to fix that problem?
And I also want to know if the new version of the theme (26.5.1.4.) is compatible with Wordpress 6.1
Thank you for your support and have a great day.
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks