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Lottie Element is not updated in the live version

jaimeamunozjaimeamunoz
in BeBuilder

Hi,

Recently I've been trying to use a Lottie element to give my webpage a more modern look. I drag and drop it (the Lottie Element) in the BeBuilder Editor and link the JSON file and it displays it perfectly as long as I remain in the editor. As soon as I update my latest changes to the live version of the website and view the page, the Lottie element never loads as though I'd never used. Furthermore, it disappears from the editor canvas when I reload the BeBuilder Editor page.

I realized that others users have had the same problem by skiming through the forum's old entries but I didn't find any workaround in those aforementioned entries that worked for me.


Below I list the things that I've tried so far:

  • Clear the cache.
  • Use a different browser. (I use Brave).
  • Clear my browser history.
  • Install and uninstall all of the plugins.

Needless to say, that neither of those actually solved the issue.


Information about my website:

This is the link of the website: https://u48.bbb.myftpupload.com/

These are the System Status values:

image.png

If you need further information about the PHP configuration, let me know.

Comments

  • PhilPhil

    Hello,

    1) Please share with us your PHPINFO file.

    If you do not know how to do it, please check this topic:

    https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

    2) Does it happens when you add it only at the end of the page or anywhere?

    3) Did you only reinstall the plugins or check your problem with them being disabled?


    Thanks

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  • jaimeamunozjaimeamunoz

    Hi, @Phil

    1. This is the requested PHPINFO https://u48.bbb.myftpupload.com/phpinfo.php
    2. It doesn't matter where I put it in the home page, it still happens the same. I also tried using the Lottie element in another pages but the problem persisted.
    3. I tried both actually.
  • PhilPhil

    You have a low max input vars value set on your server.

    image.png

    Contact your hosting provider to increase it to at least 5000, and check if the problem persists.

    If this will not help, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send is complete and correct.

    Thanks

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  • jaimeamunozjaimeamunoz

    The master values are the values PHP starts with, but they are then overriden by the local values. So the actual max_input_vars value is indeed 5000. Or do I need to undeniably modify the master values? Because I think I don't have permission to modify them.

    Moreover, in the server configuration windows of Wordpress, the max_input_vars (PHP máx input variables) is set to 5000.

    image.png

    And this is also what the Betheme System Status show me as you can see in the first photo I attached.

  • PhilPhil

    The Master Values are more important than the local ones, and they have an influence on your website and the content displayed on it.

    If you cannot modify them, you should contact your hosting provider to increase it.


    Best regards

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